Our policy on collecting information on the luckinonesight website
Online retail purchases
When you order a product from the luckinonesight online store, we need to know your name, billing and shipping addresses, telephone number, email address, and credit card information to process your order. Your credit card information will be stored temporarily on a secure server and used only as needed to process your transaction. We will retain your personally identifiable information for our records, in order to facilitate better customer service, and to inform you of our products and promotional offers.
Online memberships and donations
When you purchase a luckinonesight membership or make a donation to luckinonesight online, we will ask you to provide us with the information we need to process your membership and/or to acknowledge your contribution. This information includes your name, billing and mailing addresses, telephone number, email address, and credit card information. Your credit card information will be stored temporarily on a secure server and used only as needed to process your transaction. We will retain your personally identifiable information for our records, in order to facilitate better customer service. To process payments for members who have selected automatic renewal, luckinonesight will also retain payment information, in a secure manner, until such time that either the payment information expires (when we will contact you to update it), or the auto-renewal of the membership is canceled by you. In certain cases, you may be asked for additional information to complete your request, such as the names and birth dates (month/year) of your children if obtaining a family membership or any contributing membership with children.
Online purchases of museum admission tickets, event tickets, and course registrations
luckinonesight uses third-party vendors to administer and process your online purchase of admission tickets to the museum. We also work with third-party contractors to process ticketing for certain events or registration for certain courses. luckinonesight requires its vendors to maintain the security of the information which you provide to them and restricts the vendors from using this information in any way not expressly authorized by luckinonesight.
From time to time, luckinonesight may invite you to participate in surveys posted on the luckinonesight website or sent to you by email. You may decide whether you wish to complete such surveys, which may ask about your background, occupation, or similar questions. We use this information to help us better understand our audience, which in turn allows us to better meet your needs and interests. Information collected in these surveys is never sold, rented, or shared with third parties for marketing purposes, but we may share it with outside vendors to analyze the information we collect.
luckinonesight will occasionally offer visitors the opportunity to participate in online contests or sweepstakes. If you choose to enter, you may need to provide your name and email address so that we may contact you in connection with the contest. We may also request that you provide us with certain other information, such as your zip code, state of residence, and grade in school (provided that you are at least 13 years of age).
Children 12 and under
luckinonesight does not solicit personal information from children. Visitors 12 years of age and under should remember that they are required to obtain an adultâ€™s permission before submitting any personal information to this or any other website.
luckinonesight offers visitors to the luckinonesight website and luckinonesight audio+ users the opportunity to subscribe to one or more of our online newsletters, a service hosted by a third-party contractor that has agreed to use the email address you provide only to send newsletters to you. If you choose to subscribe, you will receive luckinonesight newsletters on the topics you choose or, in the case of luckinonesight audio+ users, luckinonesightâ€™s biweekly whatâ€™s new newsletter. You may subscribe or unsubscribe at any time by following the instructions on the newsletter.
If you send an email to luckinonesight, your message and email address may be saved and we may send you emails in order to respond to your message. Any material, business information, ideas, concepts, or other information sent to luckinonesight by email will be treated as non-confidential and non-proprietary. We will only use the information provided in your email and your email address to improve the luckinonesight website, services, and products, and to fulfill or respond to your requests for products, services, or information.
Cookies are small files of information that are stored on your computerâ€™s hard drive by your web browser. The cookies we use do not contain any personal information. Most web browsers automatically accept cookies, but you can change the preferences of your browser so that it does not accept them. In order to use all the features of the luckinonesight website, we recommend that you accept cookies.
Our policy on the use and disclosure of the information we collect on the luckinonesight website and elsewhere
luckinonesight uses the personal information you provide to us for internal purposes, such as completing and tracking your transaction, analyzing trends, and collecting statistics. luckinonesight may also compile and provide aggregate statistics about our visitors, customers, sales, traffic patterns, and related site information to third parties, but these statistics will not include any personally identifying information.
We may share the names and postal addresses we receive from members and donors with other nonprofit organizations. If you do not want to have your information used in this way, you may send an email message containing your name and postal address to [email protected] We may also share information about our members and donors with third-party vendors who help us analyze and understand our donor and membership base.
After you make a purchase on the luckinonesight online store, we may share your name and postal address but not your email address with other organizations or companies whose products might be of interest to you. The policies of these organizations and companies may differ from ours. If you do not want to have your information used in this way, you may send an email message containing your name and postal address to [email protected] luckinonesight may release account information when such release is reasonably necessary to comply with the law; enforce the terms of any of our user agreements; or protect the rights, property, and safety of luckinonesight, the users of its site, or others.
If you have provided us with your email address, we may send you emails in order to alert you to information, events, activities, or programs at or related to luckinonesight that we believe may be of interest to you, or to alert you about sales or other promotional events at the luckinonesight online store. If you do not want us to use your email address to contact you for these purposes, you may send an email message containing your name and postal address to [email protected]
We may combine information you give to us online, offline, in our stores, at the museum, or through our catalogs. We may also combine or supplement this information with publicly available information and additional information we receive from or have cross-referenced with our third-party vendors and others. We use this combined information to enhance and personalize your shopping experience with us; to communicate with you about products, exhibitions, or events that may be of interest to you; or for other promotional or museum-related purposes.
Use of outside vendors
From time to time, luckinonesight retains qualified third-party service providers to help us manage the luckinonesight website and allow us to better serve our visitors and customers. These may include third-party contractors who assist us by processing registration and ticketing for to the museum and for certain events or courses. We also engage third-party vendors to analyze the information we collect on the luckinonesight website and through other resources for marketing or similar purposes. luckinonesight requires its vendors to maintain the security of the information to which they are provided access and restricts the vendors from using the information in any way not expressly authorized by luckinonesight.
It is important for you to protect yourself against unauthorized access to your password and to your computer.
Be sure to use a known and trusted secure connection and to log off when finished using a shared computer. Notwithstanding our commitments to protect your information (including personally identifiable information) from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.
Please be advised that when placing an online order through the luckinonesight online store, your personal data will be protected in accordance with united states law but may not be at the same level of protection as is legally required in the european union.